FAQ

We proudly provide appliance repair services in Berlin, NH, and surrounding communities. This typically includes nearby towns like Gorham, Milan, Randolph, Jefferson, and sometimes further into the Androscoggin Valley area. Please contact us to confirm service availability in your exact location.

Our technicians are trained to repair most major home appliances, specializing in:

• Washing Machines (Front-load and Top-load)
• Clothes Dryers (Electric and Gas)
• Refrigerators and Freezers

We service a wide variety of major appliance brands, including but not limited to: Whirlpool, Maytag, GE, Samsung, LG, Kenmore, Frigidaire, Amana, Bosch, and more. If you have a specific brand, please mention it when you call to schedule service.

You can usually schedule an appointment by calling our office or, in some cases, by using an online scheduling tool on our website. We aim to offer flexible scheduling to meet your needs.

Most repair companies charge a service fee or diagnostic fee. This fee covers the technician's travel and time to diagnose the issue with your appliance. This fee is often waived or applied toward the total repair cost if you proceed with the repair. Please call us for our current service fee and labor rates.

Yes. After the technician diagnoses the problem, they will provide a detailed, upfront quote for the total repair cost, which includes parts and labor. We will only proceed with the repair after you approve the estimate.

Yes, most professional repair services offer a warranty on both the replacement parts and the labor provided. Warranties typically range from 90 days to one year. We will provide details on our specific warranty policy upon request.

This is a very common issue. It could be caused by a clog in the drain pump or hose, a faulty lid switch or door lock, a broken drive belt, or an issue with the motor or control board. Our technicians can diagnose the exact cause.

Water leaks can stem from a cracked or loose inlet hose, a faulty drain pump seal, a leaking tub, or a detergent dispenser blockage. Turn off the water supply to the washer immediately and call for service.

Loud noises often indicate a problem with the tub suspension, worn-out bearings, or an object caught in the drum or pump. Do not continue to use the washer and schedule a repair as soon as possible to prevent further damage.

For an electric dryer, the issue is often a failed heating element, thermal fuse, or high-limit thermostat. For a gas dryer, it may be a faulty igniter or gas valve. These parts need professional replacement.

This can be caused by a clogged or restricted dryer vent, which causes the machine to overheat and trip a thermal fuse, or it could be a control board malfunction or a motor issue. We highly recommend regular dryer vent cleaning to improve efficiency and prevent fire hazards.

Failure to tumble can be due to a broken drive belt or a motor failure. If the dryer won't turn on, it could be a tripped circuit breaker, a faulty door switch, or a control board problem.

Common causes include a malfunctioning condenser fan motor, evaporator fan motor, a sealed system leak, or a faulty start relay on the compressor. It's critical to call for service right away to save your food.

The most frequent cause is a clogged or frozen defrost drain. It can also be a leak from the water line or a damaged drain pan.

Excessive frost usually points to an issue with the defrost system, such as a bad defrost timer, a faulty defrost heater, or a non-sealing door gasket. This needs to be repaired to maintain efficient cooling.

Depending on the noise, it could be the condenser fan hitting something, the evaporator fan malfunctioning, or a problem with the compressor. A professional can quickly identify the source of the noise.